About HigroMall
HigroMall is South Sudan’s premier virtual or online shopping space, seamlessly connecting buyers and sellers nationwide. Offering a diverse selection of products, services, and business opportunities.
HigroMall provides a secure and convenient platform for all your online shopping and business needs.
Frequently Asked Questions (FAQs)
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1. What is HigroMall?
HigroMall is an e-shopping mall or online marketplace where you can browse, purchase, and sell a wide range of products and services, all in a secure and convenient environment.
2. How do I create an account?
To create an account, simply click on the “Account” button, provide your email, and wait for admin approval.
3. How do I place an order?
Browse through our categories, add your desired items to the cart, and proceed to checkout. You’ll be asked to provide shipping information and payment method and details before finalizing your order.
4. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, mobile payments, and other secure online payment options.
5. How can I track my order?
Once you check out, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s tracking system.
6. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours after purchase. Please contact our customer support team as soon as possible to request any changes.
7. What is your return policy?
We offer a 14 return policy. Items must be in their original condition and packaging to qualify for a return. Please refer to our full return policy for more details.
8. How do I contact customer support?
You can reach our customer support team via email at support@higromall.com or by calling +211924300389. We also have a live chat option available on the website.
9. Do you offer international shipping?
At the moment, we only offer shipping within South Sudan. Stay tuned for updates on international shipping options.
10. How do I become a seller on HigroMall?
To become a seller, you can sign up through our “Sell With Us” page, where you’ll find instructions on setting up your shop and listing your products.
11. Is my personal information safe?
Yes, we take your privacy seriously. All transactions on our site are encrypted, and we follow industry standards to protect your personal information.
12. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website.