Return & Refund Policy

At HigroMall, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund process under the following conditions:

1. Return Window: Items can be returned within 14 days from the delivery date.
2. Eligibility: Products must be unused, in original condition, and in the original packaging.
3. Non-Returnable Items: Certain products such as personalized items, perishables, and sealed goods are non-returnable.
4. Return Process: To initiate a return, contact our customer service at support@higromall.com with your order details.
5. Refunds: Once the return is approved and processed, refunds will be issued to the original payment method within 10-15 business days.

For any inquiries or assistance, please reach out to our support team. Thank you for shopping with HigroMall!